Are the items on Crafters Market actually handmade?

Yes. Every maker is individually vetted before listing — we verify real workshop photos, real machines, and real past work. Pieces are precision-cut and handcrafted by approved independent makers in their own shops or garages, never mass-produced and never drop-shipped.

Can I commission a custom CNC piece?

Yes — submit a custom order with your idea, photo, or artwork and we route it to the right vetted maker. You get direct messaging with the artisan, realistic lead times, and the option to request revisions before the piece ships.

Where do you ship and how is checkout secured?

Shipping is nationwide across the United States. Checkout is processed by Stripe with full PCI compliance, and every order pays the maker directly through Stripe Connect — no marketplace middleman holding funds.

How are makers vetted before they can sell?

Every applicant submits workshop photos, machine details, and samples of past work. The Crafters Market team manually reviews each application — only US-based independent makers with verifiable hand-built work are approved.

Can I download CNC and laser-cut design files?

Yes. Crafters Market hosts SVG, DXF, F3D and STL patterns from professional pattern designers. Buy once, download instantly, and use commercially according to each designer's license terms.

Policies · The Fine Print

Site policies.

The full operating manual for buying and selling on Crafters Market. Each section opens to its full text — please read the ones relevant to your transaction. By using this site you agree to all policies below. Last updated April 2026.

◆ Beta v1· Pending legal review

Welcome to Crafters Market. By using our website and services, you agree to these Terms.

For Buyers

▪All sales are between you and the individual seller, not Crafters Market
▪We only provide the platform — questions or issues about orders should be directed to the seller
▪Once you purchase, the seller is responsible for shipping and fulfilling your order

For Sellers

▪You must sell only items you make yourself — no reselling or drop-shipping
▪You are responsible for accurately describing your items, shipping on time, and handling customer service
▪We charge a percentage commission on every sale (the exact fee is shown in the Makers Market section below and again before you list)
▪You must follow our Prohibited Items policy — no counterfeit, illegal, or harmful products

General

▪We may remove listings or suspend accounts that violate these rules
▪All payments are processed securely via Stripe; we are not responsible for disputes between buyers and sellers beyond what Stripe's protections cover
▪These terms may be updated at any time — continued use of Crafters Market means you accept the changes

These Terms of Service operate alongside the topic-specific policies below (Shipping, Returns, Marketplace, Privacy, Prohibited Items, etc.). Where a specific policy provides more detail, that detail controls.

Last updated: April 2026

Crafters Market currently ships to U.S. addresses only. International shipping is not available at this time — we may add it in the future. All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays begin processing the next business day.

Domestic (U.S.) Shipping Estimates

▪Standard: 5–7 business days
▪Expedited: 2–3 business days
▪Overnight: 1 business day (where available)

International Orders

▪We do not ship outside the United States at this time
▪Checkout will only accept U.S. shipping addresses
▪International shipping may be enabled in the future — follow our newsletter for updates

Shipping is currently limited to the 50 U.S. states, D.C., and U.S. territories. APO/FPO/DPO military addresses are accepted at standard domestic rates.

Tracking information is emailed once your order ships. If you haven't received a tracking number within 4 business days of ordering, please contact us at team@craftersmarket.org.

We want you to love your piece. If something isn't right, we'll do our best to make it right.

Eligible for return within 14 days of delivery:

▪Item arrived damaged or defective
▪Item significantly different from the listing description
▪Wrong item received

Not eligible for return:

▪Custom or personalized orders (see Custom Orders policy)
▪Digital files and downloadable designs
▪Items marked as final sale
▪Items returned after the 14-day window

To initiate a return, contact us within 14 days of delivery. Buyers are responsible for return shipping costs unless the error was ours.

Refunds are issued to the original payment method within 3–5 business days of receiving the returned item in its original condition.

Question we didn't answer?

Email us at team@craftersmarket.org and we'll respond within 1 business day. For urgent transaction issues, include your order ID.

Contact Support