Maker Agreement.

§011. Introduction

• ▪Effective date: On production launch (date set at go-live).
• ▪Last updated: 2026-06-30. Version 3.0.
• ▪By applying to become a Maker, listing items, or using seller tools, you accept this Agreement and the Terms of Service.
• ▪This Agreement applies to all approved Makers on the Platform, including Founding Sellers.
• ▪Defined terms used throughout this Agreement (Maker, Buyer, Platform, Listing, Order, Shop Policy, Digital Product, Custom Order, User Content) carry the meanings given in the Terms of Service unless re-defined here.

§022. Maker Eligibility

• ▪Becoming a Maker requires an application; approval is at Crafters Market's sole discretion and is not guaranteed.
• ▪We may verify identity, business legitimacy, and the handmade nature of your work as part of the review process.
• ▪You must be at least 18 years old (or the age of majority in your jurisdiction) and legally able to enter into a binding contract.
• ▪You represent that you have all legal authority to sell the items you list — including any licenses, permits, or registrations required for your craft, materials, or jurisdiction.
• ▪You agree to maintain compliance with applicable federal, state, and local laws throughout your participation on the Platform.
• ▪Acceptance into the marketplace is not guaranteed; we may decline applications without disclosing the reason.

§033. Independent Business Relationship

Makers are independent businesses. Nothing in this Agreement creates an employment, agency, partnership, franchise, or representative relationship between you and Crafters Market. Specifically, you are not:

• ▪an employee of Crafters Market;
• ▪an independent contractor of Crafters Market;
• ▪an agent of Crafters Market;
• ▪a franchisee of Crafters Market;
• ▪a partner of Crafters Market; or
• ▪a representative authorized to bind or speak on behalf of Crafters Market.

§044. Founding Seller Program

• ▪Eligibility for the Founding Seller program is determined by Crafters Market based on application date, application quality, and category coverage. The program is capped per category and per overall cohort.
• ▪Approved Founding Sellers receive a permanent founder badge displayed on the Maker profile and any benefits announced for that cohort (which may include preferred placement, reduced fees, or inaugural perks).
• ▪Lifetime benefits, where granted, are tied to good standing on the Platform. Material or repeated violations of this Agreement, the Terms of Service, or the Community Guidelines may result in revocation of the founder badge and any associated benefits.
• ▪Revocation, demotion within, or amendment to the Founding Seller program is at Crafters Market's sole discretion. We will notify affected Founding Sellers of any material program changes.
• ▪Founding Sellers remain subject to all other provisions of this Agreement; the program is additive, not a substitute for compliance.

§055. Account Responsibilities

• ▪You are responsible for the security of your Maker account, including safeguarding login credentials and any API keys we issue.
• ▪You agree to choose a strong, unique password and to enable any multi-factor authentication options we provide.
• ▪You agree to keep your account information (legal name, business name, email, mailing address, phone, banking information via Stripe Connect, and tax-identification information) accurate and current at all times.
• ▪Account sharing is prohibited. Each Maker account must be controlled by an individual or legally identifiable business entity. Sub-users (if offered) must be authorized and traceable.
• ▪You are responsible for all activity that occurs under your account. Notify us immediately at team@craftersmarket.org of any unauthorized use or suspected compromise.
• ▪Subject to applicable law and good-faith reasons, a single individual or business should maintain a single Maker account; duplicate accounts created to evade enforcement, ratings, or fee structures are prohibited.

§066. Listing Standards

• ▪All Listings must include accurate, truthful titles and descriptions. Misleading titles, deceptive size or material claims, and unsupported performance claims are prohibited.
• ▪Listing photography must be your own original work, photography licensed to you, or photography you are otherwise authorized to use. Hot-linking competitors' images or scraping marketplace photos is prohibited.
• ▪Pricing must be truthful. Phantom “sale” pricing, fake markdowns, and bait-and-switch tactics are prohibited.
• ▪You must keep inventory levels accurate. Overselling an item is a violation that can trigger seller-performance review (see Section 13).
• ▪You must clearly state production timelines on Listings for made-to-order or back-ordered items.
• ▪Where a Listing contains manufactured or sourced components, you must disclose this in the description (see Section 7).
• ▪Keyword stuffing, hidden search terms, duplicate Listings created solely to game search ranking, and other forms of search manipulation are prohibited.

§077. Handmade & Original Work

Crafters Market is a handmade marketplace. To protect marketplace integrity, every Listing must fit one of the following Maker-disclosed categories:

• ▪Handmade: produced by you or under your direct supervision, with substantial creative or physical contribution from a human maker.
• ▪Handcrafted with sourced components: handmade by you using one or more manufactured components (e.g. clock movements, hardware, blanks) that are not themselves handmade. You must disclose this on the Listing.
• ▪Designed by Maker: items where you supplied the design and finishing but production was completed by an approved Production Partner. Production Partners must be disclosed on your Maker profile and follow our Production Partner policy where applicable.
• ▪Assembled from components: items assembled by you from non-handmade components (e.g. kits). You must disclose this on the Listing and may not list these items as “handmade.”
• ▪Resale, drop-shipping, mass-produced inventory, and AI-generated-and-printed merchandise without substantial human creative contribution are not permitted on the Platform.

§088. Product Safety & Compliance

• ▪You certify that your products comply with all applicable laws, regulations, and safety standards.
• ▪You certify that your products are not subject to a current recall and that you will immediately remove and notify Crafters Market of any product that becomes subject to a recall.
• ▪You certify that you meet category-specific regulatory requirements (e.g. CPSIA for children’s products, FDA labeling for cosmetics and food, fiber content disclosure for textiles, lead-content limits for jewelry).
• ▪You certify that hazardous-material shipping rules are followed for products containing flammables, magnets, batteries, aerosols, or other regulated content.
• ▪Misrepresentation of safety or compliance status may result in immediate listing removal and account suspension (see Section 21).

§099. Intellectual Property

• ▪You warrant that you own or have all necessary rights to the items you list and to any User Content you upload.
• ▪You will not infringe any third party’s copyright, trademark, trade dress, publicity, or other intellectual-property right.
• ▪AI-assisted content (designs, listing text, descriptions, photography enhancements) does not change your ownership warranty. You remain responsible for ensuring that AI-generated or AI-assisted material does not infringe copyright, trademark, or licensing terms of any model, training set, or third party.
• ▪Reporting infringement: if you believe a Listing on the Platform infringes your intellectual property, file a notice per the DMCA process described in the Intellectual Property Policy section below.
• ▪Repeat infringement: Crafters Market follows a repeat-infringer policy. Accounts subject to multiple substantiated infringement claims may be suspended or terminated (see Section 21).

§1010. User Content License

• ▪You retain ownership of all User Content you upload (photos, videos, listing text, logos, digital files, custom design uploads). Content ownership always remains with the Maker; nothing in this license transfers ownership of underlying intellectual property to Crafters Market.
• ▪Purpose limitation. The license granted in this Section exists solely for the purpose of operating, marketing, and promoting the marketplace and the visibility of your Shop and Listings. It does not authorize Crafters Market to use your User Content for any purpose outside operating and promoting the marketplace, and does not authorize AI Model Training on your User Content (see §10a).
• ▪You grant Crafters Market a worldwide, non-exclusive, royalty-free, sublicensable license to host, display, reproduce, adapt for display, distribute, and create derivative works of your User Content for the purposes stated in the preceding bullet.
• ▪Permitted uses include: marketplace display, search and discovery, marketing, advertising, product-catalog syndication (Google Merchant Center, Meta, Pinterest, TikTok, and similar channels), social-media promotion, email newsletters, and other Platform-driven promotional campaigns.
• ▪License termination on account closure. When you close your Maker account or delete a specific piece of User Content, the operational license granted in this Section will end with respect to that content as soon as reasonably possible, subject to the following limited carve-outs where the residual use is outside our practical control or is required for lawful business reasons: (a) legal, tax, accounting, dispute, or regulatory-compliance retention required by law; (b) completed transactions — Order records, receipts, invoices, and related records must be retained for the length of applicable dispute, chargeback, and tax windows; (c) archived backups — routinely-rotated encrypted backups may retain a copy until the next rotation cycle; (d) previously published marketing — email newsletters, blog articles, social posts, ad creative, and other outbound materials already published before account closure may remain in place; and (e) cached copies on third-party systems — cached, syndicated, or indexed copies on services outside our practical control (search engines, ad networks, social platforms) may persist until those systems refresh.
• ▪During the period necessary to wind down the operational license under the preceding bullet, Crafters Market will not use your User Content for any new promotional campaign or new syndication once the account is closed.

§1110a. AI Use — Creator-Owned AI Policy

• ▪Your creativity belongs to you. This section clarifies what Crafters Market may and may not do with your User Content when AI tools are involved. It sits alongside — and is expressly narrower than — the general license in Section 10.
• ▪Allowed under the Section 10 license (“Operational AI”): Crafters Market may use AI-powered tools to operate and market the Platform. Examples include search relevance, personalized recommendations, fraud and spam detection, on-platform translations, accessibility enhancements, customer-support assistance, Listing optimization suggestions, SEO metadata generation, and the use of third-party advertising platforms (Google Ads, Meta / Facebook / Instagram, Pinterest, TikTok, Reddit, and similar surfaces) solely to generate, optimize, target, and deliver advertisements that promote Maker Listings. Operational AI also includes email campaigns, blog articles, product-description drafts, promotional graphics, video scripts, and social captions used to promote the marketplace.
• ▪Operational AI is considered part of running and promoting the marketplace, and does not require a separate consent from you.
• ▪NOT allowed under the Section 10 license (“AI Model Training”): Crafters Market will not use your User Content to train image-generation models, large language models, recommendation foundation models, or other commercial AI/machine-learning systems, and will not license or otherwise permit your User Content to be used by any third party (including any third-party advertising provider) to train commercial foundation models, unless you have provided explicit, affirmative, opt-in consent for that specific purpose. For the avoidance of doubt, the Operational AI license does not authorize the Platform or any third-party advertising provider to train commercial foundation models using your User Content.
• ▪Silence, inaction, or continued marketplace participation are not consent to AI Model Training. Consent must be affirmative.
• ▪If we launch an AI Training Program in the future, participation will require: (a) a separate consent step distinct from acceptance of this Maker Agreement; (b) a clear description of the intended training use, data scope, and any counterparties; (c) the ability to withdraw consent at any time, subject to reasonable technical limitations for models already trained; and (d) no reduction in your visibility, ranking, payouts, marketplace access, or other Maker benefits for declining to participate.
• ▪This section survives termination of the Maker Agreement with respect to any consent you may have granted before termination.
• ▪This section is a companion to Section 6a of the Terms of Service and the “How We Use AI” section of the Privacy Policy. In the event of a conflict between the three, this section controls with respect to AI use of Maker Content.

§1211. Shipping & Fulfillment

• ▪You must meet the processing times stated on your Listings and in your Shop Policies. Where a timeline is not stated, default Platform timelines (see Order Processing & Fulfillment section) apply.
• ▪Orders must be shipped using a method that provides tracking unless the item type makes tracking impractical and this is disclosed in your Shop Policies.
• ▪You are responsible for packaging items so they arrive undamaged.
• ▪You are responsible for communicating delays to Buyers as soon as you become aware of them.
• ▪Lost shipments: if a tracked shipment is lost in transit, you are responsible for investigating with the carrier and resolving the situation with the Buyer (replacement, refund, or insurance claim, as appropriate).
• ▪Damaged shipments: you are responsible for honoring your Shop Policy and the Returns & Refunds Policy with respect to items damaged in transit.
• ▪You are responsible for any customs documentation if international shipping is enabled in the future.

§1312. Customer Service Standards

• ▪You must communicate with Buyers professionally and respectfully at all times.
• ▪You must respond to Buyer messages within a reasonable timeframe — generally within two (2) business days.
• ▪You must address order issues in good faith, working with the Buyer toward resolution before escalating to Platform dispute review.
• ▪You must keep Buyers informed of order status, especially for Custom Orders and made-to-order items.
• ▪Abusive, harassing, discriminatory, or threatening communication with a Buyer is a serious violation and may result in immediate suspension (see Section 21).

§1413. Seller Performance Standards

Repeated failure to meet the following measurable standards may trigger enforcement under Section 21:

• ▪Excessive order cancellations (above a threshold we set and disclose in the Maker dashboard) without legitimate cause.
• ▪Excessive Buyer disputes (e.g. “item not as described,” “not received”) above the Platform average for your category.
• ▪Repeated late shipments past your stated processing time.
• ▪Listings found to be materially inaccurate after Buyer complaint or Platform review.
• ▪Abusive, harassing, or discriminatory communication with Buyers, other Makers, or Crafters Market staff.
• ▪Failure to respond to Buyer messages or Platform inquiries within reasonable timeframes.
• ▪Enforcement is progressive where possible: notice → warning → temporary suspension → termination. Severe violations may skip steps.

§1514. Payments & Stripe Connect

• ▪Payments are processed via Stripe and routed to your verified bank account through Stripe Connect. Use of Stripe Connect requires you to accept Stripe’s Connected Account Agreement.
• ▪You must complete Stripe’s identity verification (KYC) and provide accurate banking information. Payouts cannot be released to unverified accounts.
• ▪Standard payout schedule is set by Stripe’s defaults unless you adjust it in your Stripe Express dashboard.
• ▪Payout holds initiated by Crafters Market are limited to legitimate operational triggers: (a) Stripe risk, compliance, or reserve requirements; (b) fraud investigations opened by Crafters Market or a card network; (c) active chargeback or dispute proceedings; (d) Maker identity-verification review; (e) an active legal, tax, or regulatory-compliance inquiry. A hold lasts only as long as reasonably necessary to resolve the underlying issue, including any applicable Stripe timelines, the card network's dispute lifecycle, or the timeline of a legal/regulatory inquiry. Funds not subject to a legitimate hold trigger are released on the normal payout cadence.
• ▪Third-party-controlled holds. Some payout holds are imposed directly by third parties — including Stripe, card networks, payment networks, financial institutions, or regulatory authorities — pursuant to their own compliance, risk, or reserve obligations. Crafters Market cannot override or accelerate those holds where it does not control fund release. In those cases, resolution is governed by Stripe's Connected Account Agreement and the applicable card-network or regulatory rules, and we will assist you with information and cooperation where reasonably practical.
• ▪Communication during holds. Crafters Market will make reasonable efforts to inform you of the general reason for a payout hold, unless prohibited by law, card-network rules, an ongoing fraud investigation, or a regulatory requirement. We do not commit to any specific evidence, documentation, or notice threshold beyond what is reasonably practical under the circumstances.
• ▪Reserves: we may require a rolling reserve on payouts for accounts with elevated dispute or chargeback risk.
• ▪Negative balances: if refunds or chargebacks exceed pending payouts, the resulting negative balance must be settled by you. We may recover negative balances from subsequent payouts or, if necessary, by direct collection.
• ▪Failed transfers: if a payout to your bank fails, we will retry per Stripe’s retry schedule; persistent failure may pause payouts until banking information is corrected.
• ▪Chargebacks: you are responsible for chargebacks initiated by Buyers. We will work with you to gather evidence but cannot guarantee chargeback reversal.
• ▪Payment disputes: see Section 15 (Returns) and Section 20 (Dispute Cooperation).
• ▪Platform fees (commission, payment processing, off-site ad fees, and any promoted-listing fees) are deducted from each sale before payout. The current fee schedule is set out in the Marketplace section above and is incorporated into this Agreement by reference.

§1615. Returns, Refunds & Cancellations

• ▪You are responsible for honoring refunds, exchanges, and cancellations consistent with your published Shop Policies, the Crafters Market Returns & Refunds Policy, and any consumer-protection rights that cannot be waived by contract.
• ▪Where a refund is issued, the platform commission attributable to that refunded amount is also refunded to you. Stripe’s payment-processing fees are generally not refunded by Stripe and are therefore not refunded by Crafters Market.
• ▪Custom Orders may have a no-refund policy after production begins, provided this is clearly disclosed at time of purchase and consistent with applicable law.
• ▪You agree to follow the dispute and cooperation provisions in Section 20.

§1716. Custom Orders

• ▪You must clearly state estimates, deposit requirements (if any), proof/approval steps, revision policy, production timelines, and refund/cancellation rules before the Buyer pays.
• ▪Production should not begin until any required Buyer approvals (e.g. proof sign-off) are received.
• ▪Personalized products (engraving, embroidery, monogramming, custom sizing) may be designated non-refundable provided the Listing clearly discloses this.
• ▪Abandoned projects: where a Buyer fails to respond to required approval requests, you should follow up on a reasonable cadence and document attempts. Crafters Market may intervene if the situation cannot be resolved between you and the Buyer.
• ▪You remain responsible for delivering the agreed work within the stated timeline.

§1817. Digital Products

• ▪Digital Products include downloadable files such as patterns, templates, SVGs, fonts, print-at-home designs, and other non-physical deliverables.
• ▪You must clearly state the license granted with each Digital Product, including whether commercial use is permitted, attribution requirements (if any), and any redistribution restrictions.
• ▪Digital Products are generally not eligible for return once downloaded; you must surface this on the Listing.
• ▪You are responsible for providing reasonable support for download failures and duplicate-purchase situations.
• ▪You retain ownership of your Digital Products subject to the User Content License in Section 10.

§1918. Taxes & Regulatory Compliance

• ▪You are responsible for determining, collecting, reporting, and remitting all taxes arising from your sales on Crafters Market — including income tax, self-employment tax, and sales/use tax where applicable — except where Crafters Market is required to collect and remit on your behalf under marketplace-facilitator laws.
• ▪Where marketplace-facilitator law requires Crafters Market to collect and remit sales tax on your behalf, we will do so and remove that responsibility from you for the applicable jurisdictions.
• ▪You are responsible for obtaining and maintaining all permits, licenses, and registrations required for your craft, materials, jurisdiction, or category of goods sold.
• ▪We may issue you an IRS Form 1099-K or other tax form where required, based on your payout activity. You agree to provide accurate tax-identification information (W-9 or W-8 series as applicable) in your Stripe Connect onboarding.
• ▪Product-specific legal requirements (food safety, cosmetic labeling, child-product safety, fiber-content disclosure, hazardous-materials shipping, etc.) are your responsibility — see also Section 8.

§2019. Privacy Roles & Buyer Data

• ▪Role split. Crafters Market operates the Platform, marketplace services, payment facilitation, and Order administration — and acts as data controller for those functions. You, the Maker, are an independent seller and act as an independent data controller for Buyer information you receive to fulfill Orders you accept.
• ▪When you receive a Buyer’s information through the Platform (name, shipping address, contact details), you may use that information only to fulfill the Order, provide customer service for that Order, and comply with legal obligations that apply to you.
• ▪You must protect Buyer information using reasonable security measures and may not retain it longer than necessary for the purposes above.
• ▪You must comply with all applicable privacy laws with respect to Buyer information you receive — including but not limited to CAN-SPAM, GDPR (if you reach EU Buyers), and applicable U.S. state privacy laws.
• ▪You may not use Buyer information for unrelated marketing without obtaining appropriate consent (for example, a Buyer’s explicit opt-in to your own newsletter outside the Platform).
• ▪You may not sell, rent, or share Buyer information with third parties except as needed to fulfill the Order (for example, providing the address to a shipping carrier).
• ▪The Crafters Market Privacy Policy describes Platform-side handling of Buyer information. Your Shop Policy (or your own privacy notice, where applicable) governs your independent handling of Buyer information after you receive it.

§2119a. Truthful Advertising, Product Claims & Reviews (FTC Compliance)

• ▪You are responsible for the accuracy of every claim you make about your Listings — including materials, dimensions, functionality, safety, sourcing, and any performance or health-related claims.
• ▪Origin & “Made in USA”. You must not represent an item as “Made in USA” (or make any similar country-of-origin claim) unless it is “all or virtually all” made in the United States, as that standard is applied by the U.S. Federal Trade Commission (FTC). Qualified origin claims must be truthful and clearly qualified (e.g., “Assembled in USA from imported materials”).
• ▪Truthful advertising. Marketing and promotional statements about your Listings must be truthful, non-deceptive, and substantiated. Do not use manipulated photos, misleading before/after images, or endorsements you did not receive.
• ▪Reviews — no fake or incentivized-and-undisclosed reviews. You may not post, procure, or coordinate fake reviews of your own or another Maker’s Listings. You may not offer money, discounts, free products, or other incentives in exchange for reviews unless (a) the exchange is disclosed conspicuously in the review itself and (b) the disclosure meets current FTC endorsement-guide standards.
• ▪Family, friends, and employees. Reviews written by people with a material connection to you (family, close friends, employees, contractors) must disclose that relationship in the review.
• ▪AI-generated reviews. Do not post AI-generated reviews or reviews of Listings you have not actually purchased and received.
• ▪Health, safety, and therapeutic claims. Any health, medical, therapeutic, structural, or safety-related claim must comply with applicable law (FTC, FDA, CPSC) and, where required, be substantiated by competent and reliable evidence. Unapproved therapeutic or medical claims are prohibited.
• ▪Regulated claims (e.g., organic, fair-trade, cruelty-free, food-safety). Only use these terms if you meet the applicable certification or regulatory definition, and be prepared to document the basis of your claim if asked.
• ▪Enforcement. Violations of this Section may result in Listing removal, review removal, account suspension, or termination under the Community Guidelines and Section 21 (Marketplace Enforcement).

§2220. Dispute Cooperation

You agree to cooperate in good faith with the following processes:

• ▪Buyer disputes raised through the Platform: respond to Platform inquiries promptly and provide requested order, shipping, and communication evidence.
• ▪Stripe disputes and chargebacks: provide all evidence we need to respond to the card network on your behalf.
• ▪Intellectual-property investigations: respond to DMCA and trademark notices within the time periods specified in the Intellectual Property Policy.
• ▪Fraud investigations: cooperate with any reasonable Crafters Market or Stripe inquiry, including providing identity verification, source-of-funds, and supply-chain documentation as appropriate.
• ▪Lawful government requests: in the event of a court order, subpoena, or other lawful process, we may be required to disclose information; we will notify you where legally permitted and required.

§2321. Marketplace Enforcement

Crafters Market reserves the right, at our sole discretion and consistent with applicable law, to take any of the following actions in response to actual or suspected violation of this Agreement, the Terms of Service, or any other Platform policy:

• ▪Remove specific Listings;
• ▪Suspend your account temporarily, with or without notice;
• ▪Reject pending applications;
• ▪Remove the Founding Seller or other badges granted to your account;
• ▪Revoke Founding Seller benefits granted in connection with badge removal;
• ▪Freeze payouts where legally permitted, including in connection with fraud review, dispute investigation, or unresolved chargeback liability;
• ▪Decline future applications associated with you or your business;
• ▪Terminate your participation on the Platform.
• ▪We will generally provide notice and an opportunity to respond before terminating, but reserve the right to act immediately where the violation poses risk to Buyers, other Makers, or the Platform.

§2422. Insurance

• ▪Many craft categories carry elevated product-liability risk (e.g. children’s products, candles, food, cosmetics, skincare). For these categories, we recommend you carry appropriate business and product-liability insurance.
• ▪Crafters Market reserves the right to require evidence of insurance as a condition of listing in higher-risk categories in the future.
• ▪Crafters Market’s own insurance does not extend to your products and is not a substitute for your own coverage.

§2523. Force Majeure

• ▪Neither party will be liable for delays or failures in performance caused by events outside their reasonable control, including but not limited to natural disasters, severe weather, fire, pandemic, war or civil unrest, terrorist activity, carrier disruptions or strikes, government actions or restrictions, labor disputes, supply-chain failures, internet or hosting outages, or denial-of-service attacks.
• ▪The affected party will give prompt notice of the event and use reasonable efforts to mitigate the impact and resume performance.
• ▪Force-majeure relief does not waive obligations to refund Buyers or honor consumer-protection law.

§2624. Changes to this Agreement

• ▪We may update this Agreement from time to time. Material changes will be communicated by posting the updated Agreement to the Platform, by email, and / or by an in-product notice prior to taking effect.
• ▪The Effective Date and Last Updated values at the top and bottom of this Agreement reflect the current version.
• ▪Continued participation on the Platform after the effective date of an update constitutes acceptance of the updated Agreement.
• ▪Where required by law, we will obtain affirmative re-acceptance for material changes.

§2725. Standard Contract Provisions

• ▪Severability — if any provision of this Agreement is found unenforceable in any jurisdiction, the remaining provisions remain in full effect, and the unenforceable provision will be construed to reflect the parties' original intent as closely as possible while remaining enforceable.
• ▪Waiver — no failure or delay in enforcing any right under this Agreement constitutes a waiver of that right. A waiver of any provision on one occasion is not a waiver on any other occasion.
• ▪Assignment — you may not assign this Agreement without our prior written consent; any purported assignment without consent is void. We may assign or transfer this Agreement (including by operation of law) in connection with a merger, acquisition, reorganization, or sale of assets, or to an affiliate.
• ▪Notices — We may send notices to the email address on your account. You may send notices to Crafters Market at policy@craftersmarket.org (or dmca@craftersmarket.org for IP-specific notices). Notices are deemed received on the business day after they are sent.
• ▪Entire agreement — this Agreement, together with the Terms of Service, Privacy Policy, Returns & Refunds Policy, Community Guidelines, and Prohibited Items Policy, constitutes the entire agreement between you and Crafters Market regarding Maker activity on the Platform, and supersedes any prior agreements on that subject.

§2826. Survival

• ▪The provisions of this Agreement that by their nature should survive termination will survive termination — including, without limitation: payment and payout obligations (§14); the License you grant to Crafters Market for User Content (§10) and the AI Use provisions (§10a); intellectual-property representations and warranties; confidentiality; the Truthful Advertising, Product Claims & Reviews provisions (§19a) to the extent they cover past conduct; disclaimers and limitation of liability; indemnification (as incorporated from the Terms of Service); the Governing Law and Dispute Resolution provisions (§27); and the Standard Contract Provisions (§25).

§2927. Governing Law & Dispute Resolution (Maker-Specific)

• ▪This Section mirrors the dispute-resolution framework in the Terms of Service §12 so that this Agreement is enforceable on its own without cross-reference. In the event of a conflict between this Section and Terms of Service §12, this Section controls with respect to Maker-Platform disputes; the Terms control with respect to Buyer-Platform disputes.
• ▪Governing Law. This Agreement is governed by the laws of the State of Washington, USA, without regard to conflict-of-law rules. Nothing in this Section limits any non-waivable rights or protections provided under applicable law, including any mandatory consumer-protection or seller-protection statutes in the Maker's home jurisdiction.
• ▪Step 1 — Informal Resolution (30 days). Before initiating any formal proceeding against Crafters Market under this Agreement, you agree to first send a written description of your dispute to policy@craftersmarket.org and give Crafters Market 30 days to attempt an informal resolution.
• ▪Step 2 — Mandatory, Individual Arbitration. If a Maker-Platform dispute is not resolved within the 30-day informal period, it will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or Consumer Arbitration Rules where those apply). The arbitration will be seated in King County, Washington, and conducted in English. Arbitration will be administered remotely by default (video conference or written submissions) unless the arbitrator determines that an in-person hearing is necessary. Judgment on the award may be entered in any court of competent jurisdiction.
• ▪Class-Action Waiver. You and Crafters Market each agree to bring Maker-Platform claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, mass, or representative proceeding. The arbitrator has no authority to conduct any class, collective, or representative proceeding.
• ▪Small-Claims Carve-Out. Either party may bring an individual claim that qualifies for the small-claims court of the party's home jurisdiction in that court instead of in arbitration. Filing a small-claims action does not waive the mandatory-arbitration or class-waiver provisions above with respect to any other dispute.
• ▪Injunctive Relief. Nothing in this Section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information, or Platform integrity.
• ▪Non-Arbitrable Disputes / Venue. For any Maker-Platform dispute not subject to arbitration under this Section (for example, small-claims actions and requests for injunctive relief), the exclusive venue is the state or federal courts located in King County, Washington.
• ▪Opt-Out of Arbitration. You may opt out of the arbitration agreement in this Section by sending a written notice to policy@craftersmarket.org within 30 days of first accepting this Agreement. A valid opt-out notice must include your legal name, the account email address, and a clear statement that you decline to arbitrate. Email to policy@craftersmarket.org is the authoritative legal submission method; accepted opt-out notices are recorded in an internal ledger maintained by Crafters Market Legal / Compliance for future reference. Opting out does not affect any other provision of this Agreement.

§3028. Electronic Signatures & Acceptance

• ▪By creating a Maker account, checking any acceptance box, clicking “I Agree,” publishing a Listing, accepting an Order, or otherwise using the Platform as a Maker, you agree that these actions constitute your electronic signature and your acceptance of this Maker Agreement — under the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN), the Uniform Electronic Transactions Act (UETA), and any applicable state law.
• ▪You may withdraw your consent to transact electronically by closing your account and ceasing to use the Platform. Electronic signatures already made remain valid and enforceable.
• ▪You are responsible for keeping the email address on your account current so you receive electronic notices about this Agreement and any updates.

§31Verification

• ▪Where Makers have completed Crafters Market’s verification or vetting process, a verification indicator may be displayed on the Maker profile.
• ▪Verification confirms that the Maker has completed the Platform’s review process at the time of approval. It is not a guarantee of workmanship, future performance, ongoing legal compliance, buyer satisfaction, or product quality.
• ▪Verification may be removed for cause as part of the enforcement actions described in Section 21.

§32AI-Assisted Content

• ▪Makers may use AI-assisted tools (within the Platform or externally) to generate or refine listing text, product photography, descriptions, designs, and other User Content.
• ▪Use of AI-assisted tools does not transfer responsibility for compliance. You remain responsible for ensuring that AI-assisted output does not infringe any copyright, trademark, publicity right, training-set license, or applicable AI-disclosure law.
• ▪Where a Listing is materially AI-generated rather than AI-assisted, you must disclose this fact in the Listing description.
• ▪AI cannot be used to circumvent the handmade requirements in Section 7. AI-generated artwork printed onto blanks without substantial human creative contribution is not eligible to be listed as handmade or handcrafted on the Platform.

§33Marketplace Growth & Future Services

• ▪Crafters Market reserves the right to introduce additional services available to Makers, including but not limited to: promoted listings, advanced analytics, off-site advertising tools, AI-assisted listing tools, fulfillment integrations, additional payment providers, mobile applications, and API access.
• ▪Participation in any new service is optional unless we expressly indicate otherwise, and may be subject to its own posted terms incorporated into this Agreement by reference.
• ▪We will provide reasonable notice of new services and any change to required (vs. optional) status.