Crafters Market is committed to making our marketplace usable by as many people as possible, including people with disabilities. This statement describes our accessibility commitment, the standards we aim for, how to contact us if you run into a barrier, and our approach to ongoing improvement.
§01Our Commitment
- ▪Crafters Market believes independent Makers and Buyers of every ability deserve equal access to a curated handmade marketplace.
- ▪We treat accessibility as an ongoing engineering and design responsibility — not a one-time checklist.
- ▪We consider accessibility every time we ship a material feature, and we welcome feedback that helps us do better.
§02Standards We Aim For
- ▪We aim to conform to the W3C Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. WCAG 2.2 improvements are adopted as we update surfaces.
- ▪Our goals include: sufficient color contrast; keyboard-navigable interactive components; visible focus indicators; descriptive alt text on decorative and functional images; proper heading order and landmarks; screen-reader-friendly form labels and error messages; and captions or transcripts on video content we control.
- ▪We build on top of shadcn/ui and Radix primitives, which provide accessible defaults for menus, dialogs, tabs, dropdowns, and other interactive components. Where we deviate from those primitives we test for accessibility regressions before shipping.
§03Known Limitations
- ▪The Platform is still in Founding Access v1. Some newer surfaces may not yet meet every WCAG 2.1 AA criterion. We are logging and prioritizing gaps as we find them.
- ▪Third-party content — including Listings uploaded by Makers, embedded videos from external providers, and content on third-party linked sites — is not under our direct control. We ask Makers to write descriptive titles and provide alt text; we plan to add tooling and coaching around this over time.
§04Report a Barrier
- ▪If you encounter a barrier or need an accommodation to use Crafters Market, email us at accessibility@craftersmarket.org.
- ▪Please include (a) a description of the issue, (b) the URL where it occurred, and (c) the assistive technology (screen reader, magnifier, voice control, keyboard-only, etc.) and browser you were using, if known.
- ▪We aim to respond within 5 business days with either a fix, a workaround, or a target timeline.
§05Ongoing Improvements
- ▪Accessibility items are tracked alongside other engineering work in our roadmap.
- ▪We include accessibility checks in feature-development reviews — for example, verifying keyboard navigation and focus behavior on new interactive components.
- ▪We plan to publish an updated Accessibility Statement at least annually reflecting our current state and priorities.
§06Formal Legal Frameworks
- ▪This statement is provided in good faith and describes our commitment. It is not a warranty that every part of the Platform meets every WCAG success criterion at every moment.
- ▪Where applicable law (for example, the Americans with Disabilities Act, Section 508, or local equivalents) requires specific accommodations, we take those obligations seriously and address them in coordination with counsel.
§07Contact
- ▪Accessibility contact: accessibility@craftersmarket.org.
- ▪General support: team@craftersmarket.org.
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Accessibility is a moving target. If you run into a barrier, please tell us — we’d rather hear about a problem than ship past it.
Version: 1.0 · Last updated: 2026-06-30 · Effective: On production launch (date set at go-live)